The Field Service Technician is the trained professional engaged in performing the field installation and its maintenances. Technicians are responsible for the field operation, troubleshooting, repair and client training of devices in an assigned location. They may also include training a plant’s maintenance team or other key colleagues on how to perform equipment maintenance.
The Field Service Technician delivers the service and customer assistance during field visits as per the client’s requirements. They manage all onsite fitting, patch-up, maintenance, and test cases. Technicians perform the diagnosis for the network and associated errors or technical issues and find the proper way out.